TCVault
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We are here to help

Get back to your Vault.

Check the most common causes first or open a prepared email to our support team with just a few details.

Report a problemQuick troubleshooting
Latest versionOpen the App Store and check whether an update is available.
Check your connectionTry switching between Wi-Fi and mobile data.
Restart cleanlyClose TC Vault completely and open the app again.
Quick troubleshooting

This solves most issues

Work through these steps in order. They will not delete your cards.

Prepare a support email

We only create a draft on your device. Nothing is sent automatically.

You decide in your email app whether to send the message. Never include passwords or reset codes.

Frequently asked

Quick answers

Why does “offline” appear briefly?

A slow request does not necessarily mean your device is offline. Check your network and retry. If it persists, tell us exactly where it happens.

My images do not load – are they gone?

Usually only the preview failed. Refresh the section and check your connection. Do not delete the card before support has reviewed the issue.

The upload is stuck. What should I do?

Use Retry or Cancel first. If it remains stuck, tell us the image count, percentage and app version.

How do I reset my password?

Choose Forgot password on the sign-in screen. Enter the six-digit email code and then set a new password.